http://www.traveldiary.info/2006/hong-kong/hong-kong-tourism-board-overseas-office-in-singapore/ Travel Never Gets Boring Sun, 13 Mar 2011 08:37:59 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://www.traveldiary.info/2006/hong-kong/hong-kong-tourism-board-overseas-office-in-singapore/comment-page-1/#comment-41142 Chai.sy Wed, 29 Apr 2009 12:21:41 +0000 http://www.traveldiary.info/2006/relax-at-home/hong-kong-tourism-board-overseas-office-in-singapore/#comment-41142 Yesterday 29th April when I was in HK I purchase a jacket in Sogo (causewaybay) I paid cash HK3,299.00.The sales girl told me that they do not has the jacket in the outlet she has to take it from the store house and has to wait for one to two days. As I was going back to Singapore so I arrange with my niece( my niece is residing in HK) to pick up the jacket behalf of me when the stock arrive. Less than half an hour later I wanted to have a refund because I realised the jacket after coverting to Singapore dollar was very expensive.The sales girl refused for a refund even the Sogo service manager also said no refund.My argument with them is yes I paid for the item but item was not deliver yet why no refund? HK is a first world country why do not have a cooling down period for customers to have change of mind asking for refund within 3 days with receipt. Most of the develop country including Singapore have refund policy in most of the shopping centre including supermarket and HK is a shopping haven and yet the shopping centre to not pratice refund policy to protect tourist especially sogo such a big shopping centre.I am very disappointed. Yesterday 29th April when I was in HK I purchase a jacket in Sogo (causewaybay) I paid cash HK3,299.00.The sales girl told me that they do not has the jacket in the outlet she has to take it from the store house and has to wait for one to two days. As I was going back to Singapore so I arrange with my niece( my niece is residing in HK) to pick up the jacket behalf of me when the stock arrive.
Less than half an hour later I wanted to have a refund because I realised the jacket after coverting to Singapore dollar was very expensive.The sales girl refused for a refund even the Sogo service manager also said no refund.My argument with them is yes I paid for the item but item was not deliver yet why no refund?
HK is a first world country why do not have a cooling down period for customers to have change of mind asking for refund within 3 days with receipt. Most of the develop country including Singapore have refund policy in most of the shopping centre including supermarket and HK is a shopping haven and yet the shopping centre to not pratice refund policy to protect tourist especially sogo such a big shopping centre.I am very disappointed.

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